Terms of service
CONDITIONS OF SALE FOR ONLINE PURCHASES
Premise
These conditions of sale govern the purchase of products made remotely via electronic network through the website demonglasses.it, owned by BIG LINE SAS, with registered office in Zanè, registered with the Vicenza Company Register, VAT No. 00946170248.
Big Line Sas offers its customers on this website the opportunity to purchase only products that are already available in stock. It is not possible for customers to place orders for items that are not available. Therefore, any order containing an item that has become unavailable, even due to an error, shall be considered null and void.
The receipt by Big Line Sas of the order proposal submitted by the Customer via electronic transmission constitutes the Customer’s commitment to purchase the selected goods at the price indicated in the “total” section of the electronic order. BIG LINE SAS reserves the right to accept the Customer’s proposal within 3 working days from the electronic submission of the order proposal, or in the case of payment by bank transfer within 3 working days from the crediting of the amount to our bank account. Acceptance will be communicated, even implicitly, by sending the purchase invoice issued by Big Line Sas.
By submitting the order proposal electronically, the Customer unconditionally accepts and agrees to comply, in relations with Big Line Sas, with all the provisions contained in these Conditions of Sale.
The submission of the order proposal therefore implies full knowledge and total and unconditional acceptance by the Customer of these Conditions, as well as of the additional information contained on the website pages.
1. Payment Methods
1.1 Credit Card
By selecting credit card as the payment method, you will be securely redirected to Nexi’s protected servers. Payment is processed immediately, and shipment will take place within 24 hours of confirmation. The following cards are accepted: Visa, Visa Electron, Mastercard, Postepay, and other rechargeable prepaid cards.
1.2 PayPal
Using PayPal as an alternative to a credit card is simple and secure. With PayPal, you do not need to enter your financial information for each purchase or share your personal data with the seller.
To pay with PayPal, simply open a free account, confirm your email address, and link a payment method to your PayPal account, or use the PayPal service without registering.
1.3 Bank Transfer
Big Line Sas accepts bank transfer as an alternative payment method. Bank details will be provided during checkout and are listed below.
Orders will be shipped only after the transferred amount has been credited to our bank account. It is mandatory to include the order number, name, and surname in the transfer reference.
Please note that if the payment is not credited within 4 (four) working days for Italy or 6 (six) working days for international orders, Big Line Sas reserves the right to cancel the order.
BVR Banca Veneto Centrale – Thiene Branch
EUR IBAN: IT59M0859060790057000872629
BIC: CCRTIT2TBCV
PAYABLE TO: BIG LINE SAS by GRAZIANI LORENZO
1.4 Cash on Delivery (COD)
Cash on delivery is available in Italy only. A surcharge of €6.00 applies.
1.5 Installment Payments
Select PayPal (3 installments) and enjoy your purchase immediately by paying in convenient installments.
- 3 installments
- Immediate response
- 100% online
You can calculate your installment amount directly through PayPal during checkout.
2. Invoicing
The invoice must be requested by email at info@demonocchiali.it immediately after completing the order.
Please include your tax code or VAT number in the email to allow correct invoice issuance.
The invoice will be processed as quickly as possible and sent to you by the administration department via email.
3. Information on VAT Exemptions and Import Taxes
3.1 Prices for Customers Resident in Italy and EU Countries
The prices of the products published on the website demonocchiali.it reflect the actual selling price of the goods including VAT, but excluding delivery and transport costs.
3.2 Prices for Customers Resident in Non-EU Countries
The prices of the products published on the website demonocchiali.it reflect the actual selling price including VAT, excluding delivery and transport costs.
For customers resident outside the European Union, the order total will be automatically calculated online by deducting the Value Added Tax (VAT). The final invoice will therefore show the VAT exemption.
3.3 Import Taxes
Shipments destined for countries outside the European Union are exempt from VAT but are subject to import duties and taxes (DDU – Delivery Duties Unpaid) in accordance with the internal regulations of the destination country.
The payment of these import duties and taxes (DDU) is entirely the responsibility of the final customer.
The prices of the products published on demonocchiali.it represent the actual selling price of the goods including VAT, but do not include any import duties or taxes, which are applied according to the internal regulations of each country. At the time of purchase, if VAT is not applicable, the system will automatically deduct it from the total amount.
4. Shipping Information
4.1 Shipping Costs - Italy
Shipments within Italy are made via GLS or other reliable couriers selected at the discretion of Big Line SAS. Delivery generally takes 1–4 working days from dispatch.
| Destination | Order Value | Delivery Time | Price |
|---|---|---|---|
| Italy | Orders from €100.00 and above | 1–4 working days | Free |
| Italy | Orders from €0.00 to €99.99 | 1–4 working days | €7.90 |
| Italy | Cash on Delivery surcharge | Available in Italy only | €6.00 |
4.2 Shipping Costs - International
International shipments are made via DHL, GLS, DPD, or other reliable couriers selected by Big Line SAS. Delivery times and shipping costs vary according to destination and courier selected. All orders are accompanied by an official invoice in Euros.
| Destination | Service | Delivery Time | Price |
|---|---|---|---|
| Australia | International Courier | 3–4 working days | €85.00 |
| Bulgaria | DHL Express International Shipping | 3–4 working days | €22.00 |
| Bulgaria | GLS / DPD Express International Shipping | 3–5 working days | €15.00 |
| Croatia | DHL Express International Shipping | 2–3 working days | €23.00 |
| Croatia | GLS / DPD Express International Shipping | 3–5 working days | €9.00 |
| Denmark | DHL Express International Shipping | 2–3 working days | €23.00 |
| Denmark | GLS / DPD Express International Shipping | 3–5 working days | €12.00 |
| Estonia | DHL Express International Shipping | 2–3 working days | €22.00 |
| Estonia | GLS / DPD Express International Shipping | 3–5 working days | €12.00 |
| EUR 1 | DHL Express International Shipping (Poland, Austria, Belgium, and 3 additional countries) | 1–3 working days | €22.00 |
| EUR 1 | GLS / DPD Express International Shipping (Poland, Austria, Belgium, and 3 additional countries) | 2–5 working days | €9.00 |
| EUR 3 | GLS Express International Shipping (Czech Republic, Hungary, Slovenia) | - | €14.50 |
| EUR 4 | DHL Express International Shipping (Latvia, Lithuania, Slovakia) | 1–3 working days | €23.00 |
| EUR 4 | GLS Express International Shipping (Latvia, Lithuania, Slovakia) | 3–5 working days | €9.00 |
| Finland | DHL Express International Shipping | 2–6 working days | €23.00 |
| Finland | GLS / DPD Express International Shipping | 3–5 working days | €15.00 |
| France | DHL Express International Shipping | 1–3 working days | €22.00 |
| France | GLS / DPD Express International Shipping | 3–5 working days | €10.00 |
| Greece | DHL Express International Shipping | 1–2 working days | €23.00 |
| Greece | GLS / DPD Express International Shipping | 3–5 working days | €16.00 |
| International Zone 1 | Express International Shipping (Cyprus, Hong Kong SAR, Japan, and 177 additional countries/areas) | - | €85.00 |
| Ireland | Express International Shipping | - | €25.00 |
| Iceland | DHL Express International Shipping | 1–3 working days | €37.00 |
| Montenegro | DHL Express International Shipping | - | €37.50 |
| North America - Canada | Express International Shipping | - | €41.30 |
| Norway | DHL Express International Shipping | 1–3 working days | €37.00 |
| Norway | GLS / DPD Express International Shipping + customs duties not included | 3–5 working days | €15.00 |
| Portugal | DHL Express International Shipping | 1–3 working days | €23.00 |
| Portugal | GLS / DPD Express International Shipping | 3–5 working days | €10.00 |
| United Kingdom | Express International Shipping | 2–6 working days | €68.00 |
| Romania | DHL Express International Shipping | 2–3 working days | €22.00 |
| Romania | GLS / DPD Express International Shipping | 3–5 working days | €15.00 |
| Serbia | Express International Shipping | 3–4 working days | €35.50 |
| Spain | DHL Express International Shipping (50 of 52 provinces) | 1–3 working days | €23.00 |
| Spain | GLS / DPD Express International Shipping (50 of 52 provinces) | 3–5 working days | €10.00 |
| Sweden | DHL Express International Shipping | 2–3 working days | €22.00 |
| Sweden | GLS / DPD Express International Shipping | 3–5 working days | €15.00 |
| Switzerland | Express International Shipping | 2–4 working days | €37.00 |
| Zone 5 | Express International Shipping (Albania, Andorra, Bosnia and Herzegovina, and 6 additional countries) | 3–5 working days | €31.00 |
| Singapore | DHL Express International Shipping | 2–5 working days | €60.00 |
Big Line SAS reserves the right to update shipping rates and destinations at any time. The shipping costs shown at checkout at the time of purchase shall prevail.
4.3 Shipping Date
Orders are shipped from Monday to Friday by 15:00 CET. Orders placed on weekends or on Italian public holidays will be shipped on the next business day.
4.4 Items No Longer Available
If an item included in an order proposal is no longer available, Big Line Sas will notify the customer by email regarding the impossibility of shipping the ordered goods.
The customer may then choose to receive a full refund, which will be issued as quickly as possible to the original payment method.
4.5 Shipment Tracking
Once the order has been shipped, Big Line Sas will send the customer an email containing the shipment tracking number provided by the courier. Customers can monitor the shipment status using the link provided in the email.
4.6 Authorized Delivery
Upon delivery, customers are required to carefully inspect the package before signing as proof of receipt. DEMON products are shipped in brown or white parcels sealed with adhesive tape.
If the package appears tampered with or the seal is not intact, customers must sign with reservation or refuse delivery. If delivery is accepted without reservation and evidence of tampering is later found, customers must report the issue within 5 days by contacting info@demonocchiali.it.
If a shipment cannot be delivered due to an incorrect or incomplete address provided by the customer, the package may be returned to the sender at the customer’s expense. These costs will be deducted from any refund due.
4.7 Shipment Storage
In the event of non-delivery, after the second delivery attempt, the courier may open a storage dossier and notify Big Line Sas of the reason for non-delivery and request further instructions.
If no instructions are received from the customer within 3 working days, Big Line Sas reserves the right to request the return of the goods.
The maximum storage period is 10 days. Storage costs are borne by the customer. The maximum storage cost charged to the customer is €11.00, including dossier handling and any redelivery or return costs.
4.8 Shipping Documents
In accordance with international trade regulations, all shipments are sent from Zanè by Big Line Sas with an official invoice declaring the exact value of the goods in Euros.
It is illegal to declare lower values or request that items be declared as gifts.
The customer releases Big Line Sas from any liability arising from incorrect tax documentation caused by errors in the data provided by the customer, who remains solely responsible for its accuracy.
5. Returns and Refunds
5.1 Right of Withdrawal
Pursuant to current legislation on electronic commerce, the customer has the right to withdraw from the purchase contract by returning the goods received and obtaining a refund of the amount paid, subject to the conditions set out below.
If, for any reason, the customer is not satisfied with the purchase, they may withdraw from the contract without penalty and without providing any reason, within 14 days from the date of receipt of the purchased goods.
Delivery costs incurred for shipping the product to the customer and any return shipping costs to Big Line Sas are non-refundable. All costs related to returning the goods are borne by the customer.
Returned items must be in the same condition in which they were received, complete with:
- original packaging;
- manuals and/or instruction booklets included in the package;
- original DEMON red label attached and intact;
- original plastic seal intact, as per the original packaging.
Big Line Sas reserves the right to verify that the returned products comply with these conditions. Only in this case will the refund be issued for the amount paid for the products, excluding shipping costs.
To exercise the right of withdrawal, the customer must contact Big Line Sas using the methods indicated on the website’s Contact page.
Within the same 14-day period, the customer may also send:
- an email to info@demonocchiali.it;
- a fax to +39 0445 319279;
- a registered letter with acknowledgment of receipt, confirming the intention to withdraw from the contract.
Refunds will be processed as soon as possible and in any case within 14 days from receipt of the withdrawal notice. Shipping costs will be retained and remain the responsibility of the customer.
The right of withdrawal applies only to products returned intact, with all original seals and labels still attached. Once a product has been used or altered, it is no longer eligible for return.
5.2 Authorization
By completing the relevant section on the website, the customer authorizes Big Line Sas to charge their credit card for the total amount indicated as the purchase price.
All payment transactions are carried out through secure, encrypted connections directly managed by the online payment service provider. Big Line Sas does not have access to the customer’s credit card details.
If the customer exercises the right of withdrawal in accordance with these Conditions, the refund will be credited to the same credit card used for the original payment.
6. Site Policy
6.1 Online Articles and Images
Big Line Sas declines any responsibility for possible differences between the colors of the products displayed on the website and the actual product colors, which may occur due to specific computer configurations or malfunctions on the customer’s device.
All images and text contained on any page of the website demonocchiali.it are the exclusive property of Big Line Sas.
Any unauthorized use without the express written consent of Big Line Sas will be prosecuted in accordance with applicable law.
For further information, please contact: info@demonocchiali.it
6.2 Availability of Items
The assortment displayed on demonglasses.it reflects the real-time availability of each item and color. The website is directly connected to the warehouse of Big Line Sas.
Once an order proposal has been received, the Orders Department of Big Line Sas reserves the right to:
- confirm the availability of the purchased items;
- verify the validity of the transaction;
- review previous transactions carried out by the customer on demonglasses.it.
If the ordered items are unavailable or the order cannot be processed as requested, the Orders Department will promptly notify the customer via the email address provided.
6.3 Legal Terms
This notice sets out the legal terms and conditions governing the use of the website demonocchiali.it.
By accessing demonocchiali.it, users agree to accept and comply with all the conditions contained in this statement.
Big Line Sas reserves the right to request users who do not accept or do not intend to comply with these terms to refrain from using the website.
Access to the website and related services is intended exclusively for personal use.
The website demonocchiali.it provides customers with information about the products offered and the possibility to purchase them online.
6.4 Ownership, Copyright and Trademarks
The website demonglasses.it and all its contents are the exclusive property of Big Line Sas. This includes, but is not limited to, documentation, images, fonts, designs, music, software, source codes and layout formats.
All content on the website is protected by copyright laws.
Any reproduction, modification, transmission, publication or redistribution of the content, whether for commercial or non-commercial purposes, is strictly prohibited without the express written consent of Big Line Sas.
The use of the content or trademarks present on the website for purposes other than those expressly permitted is strictly forbidden.
6.5 Commercial Policy
Big Line Sas reserves the right to refuse an order proposal if the customer’s bank is unable to provide the necessary transaction verification.
Big Line Sas also reserves the right to refuse order proposals that do not comply with the provisions set out on this website at any time.
6.6 End Customers
To place orders on demonocchiali.it, customers must:
- be at least 18 years old;
- have the legal capacity to enter into binding contracts;
- possess a valid email address.
6.7 Disclaimer of Liability
Big Line Sas publishes information on its website in order to provide a service to its customers; however, it declines any responsibility for technical, factual or typographical errors. Any such errors will be corrected promptly once reported.
Big Line Sas reserves the right to make corrections and changes to the website at any time without prior notice.
Big Line Sas declines any responsibility for problems, damages or risks that users may encounter while using the website.
Big Line Sas also declines any responsibility for malfunctions resulting from the deactivation of cookies in the user’s browser.
Big Line Sas reserves the right to revise or update these terms and conditions at any time without prior notice. Users are required to regularly review this legal notice to remain informed of any updates, changes or corrections.
7. Jurisdiction and Competent Court
Any dispute relating to the application, execution, interpretation or breach of online purchase contracts concluded through the website demonglasses.it shall be governed by Italian law.
The competent court shall be Vicenza (Italy).
8. Customer Assistance
The Customer Assistance Service provides full pre-sales and post-sales support.
For assistance, please contact us by email at: info@demonocchiali.it