Returns / Exchanges / Refunds
We want your shopping experience with DEMON to be simple and worry-free. If you need to return an item, request an exchange or exercise your right of withdrawal, the process is straightforward and our team is available to support you.
Quick overview
Before sending back an item, here are the most important things to know about returns, exchanges and refunds.
14 days
You can exercise your right of withdrawal within 14 days from the day you receive the goods.
Original condition
Returned items must be complete, carefully packed and sent back in their original packaging.
Support available
Our team can guide you through the return or exchange process via chat, email or phone.
How to make a return
Returning or exchanging a product with DEMON is simple. Follow these steps to complete the procedure correctly and quickly.
Contact us
To request a return or exchange, contact us through the site chat, by email at info@demonocchiali.it, or by phone at 0445/315537.
Choose your return method
You can send the parcel back independently with the courier of your choice, or use our GLS collection service by appointment.
- GLS collection service: €7.90 for Italy (different rates apply for other countries).
- For exchanges, the redelivery fee is €7.90, regardless of the product value.
- ZTL areas and disadvantaged locations may involve an additional charge.
- If using collection service, simply seal the box with adhesive tape and hand it to the courier.
Wait for confirmation
Please wait for our confirmation after your request. In the case of an exchange, you can also let us know in advance which model and color you would like to receive instead.
Receive your replacement or refund processing
Once your return is received and checked, your exchange or refund will be processed according to the selected procedure and product condition verification.
Original condition required for refunds
It is perfectly fine to try on an item as you would in a physical store. However, if a product is returned damaged, used or in a condition that does not allow proper identification, the return cannot be accepted and the item may be sent back.
All returned products are carefully inspected once received at the warehouse.
- Items must be returned in their original packaging
- The red warranty card must be included
- The warranty card should be attached to the glasses as in the original packaging
Additional notes
The items you return remain your responsibility until they arrive at our warehouse, so we recommend packing them carefully to avoid damage during transport.
Our operators are available for any questions regarding returns or exchanges for purchases made on demonglasses.it.
Right of withdrawal
Pursuant to current legislation, the customer may exercise the right of withdrawal by returning the goods received and obtaining a refund of the price paid, except where otherwise indicated. If the customer is not satisfied with the purchase for any reason, they may withdraw from the contract without penalty and without giving any reason within 14 days from the date of receipt of the goods.
Shipping costs incurred for the delivery of the product to the customer and for any return to Big Line Sas are not refundable. Return transport costs are borne by the customer, who must send the goods back to the seller’s address either directly or by other means.
All items must arrive in the same condition in which they were received, complete with original packaging and any manuals or instruction booklets included in the original parcel.
Big Line Sas will accept the returned goods while reserving the right to verify that the products have been returned in their original state and packaging. Only in this case will the amount paid for the products be refunded, net of shipping costs.
To exercise the right of withdrawal, the customer must contact Big Line using the methods indicated on the contact page of the website.
