Returns / Exchanges / Rimburs

How to make a return

Make a Return or Exchange with DEMON it's very simple:

1- You can contact us via the following channels to exercise the right to withdraw or exchange with another item: Site chat, Email: , By telephone on 0445/315537

2- Choose the formula for returning the package: You can choose whether to send the package to us independently with the courier you prefer, or at a cost of Euro 7,90 (rate valid for Italy, for foreign countries different rates will be applied based on the country) with GLS we provide collection service by appointment (Choose the day and morning/afternoon), it will be sufficient to close the box with adhesive tape and hand it to the courier. (By agreement with the Bigline company)
* In case of product exchange, the redelivery will be €7,90 regardless of the amount of the product
**Excludedone of collections in: ZTL and Zone disadvantaged (where there will be a supplement)

3- Wait for our receiptone for the rimbag (on the same day of receptionone, in case of return, it will be made on rimbag), or tell us the model and color with which you intend to exchange.

4- Wait for the return (in case of exchange) and have fun with the new glasses DEMON.

selfie collage with athletes wearing sports glasses

Original condition for refundsone

It is certainly fine to try on an item as you would in a store but: If an item is returned damaged, with signs of use or in unidentifiable conditiononeand it will not be possible to carry out the rimbag and we may have to send the item back. All returned items are carefully checked once received at the warehouse.

All returned items must be sent back in their packagingone original, red warranty card included (It is important that it is attached to the glasses as per the packagingone original).

Return and exchange demon

Additional notes

The items you intend to return are under your responsibility until they reach our warehouse: please package them carefully to prevent them from being damaged during transport.

Our operators are at your complete disposalone for any questions on exchange or return methods for all purchases on the site

Right of withdrawal
Pursuant to current legislation (electronic commerce 2013), the customer can exercise the right of withdrawal, returning the goods received and obtaining the rimamount of the price paid, except as indicated below. The customer who for any reasonone is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 days starting from the day of receipt of the purchased good. The transport costs incurred for delivery of the product to the customer and for any return to the Company Big Line Sas I'm not rimbaggable. All transport costs for returning the products are borne by the customer who, directly or by other means, will deliver the same to the seller's domicile; all items must arrive in the same conditions as receivedone, equipped with the original packaging and any manuals and/or instruction bookletsone that are part of the packageone and the original packaging; The company Big Line Sas will accept the returned goods reserving the right to verify that the products have been returned in their original state and with the original packaging; only in this case will he send the amount paid by the customer for the purchase of the products minus the shipping costsone. To exercise the right of withdrawal the customer must contact Big Line via the methods expressed on the contact page of the site.