TERM OF SALES

TERM OF SALES

All the products are therefore original and purchased directly from our parent company.

Products sold, therefore, are carefully selected for their stringent quality control standards.

WWW.DEMONOCCHIALI.IT, by this site, offers its customers the opportunity to purchase only items already available in stock. It is not possible for the customer to order items that are not already available. Therefore, the order that contains an article which has become, in the meantime, even for mere error, not available, shall be deemed null and void. The reception of the order by WWW.DEMONOCCHIALI.IT sent by customer through electronic data transmission, determines that the transaction has been successfully completed and the contract closure.

With the closure of the Contract, WWW.DEMONOCCHIALI.IT is committed to provide clients with the products ordered, the terms and conditions provided in these Conditions, and reserve the right not to process orders against persons who do not provide adequate guarantees of solvency or who does not fall within the category mentioned above of the "final customer" or if, for whatever reason, the product ordered is not available for sale.

By sending the Order, the customer unconditionally accepts and undertakes to observe relations with WWW.DEMONOCCHIALI.IT, all provisions contained in these Terms.
 Therefore, the Order implies the entire understanding and full and unconditional acceptance by the Customer of these Conditions and the additional information contained in the web pages of the site mentioned here and/or linked pages.

 

1 - Order payment

1.1 Methods of payment

The item purchased must be paid together with the closing of the purchase transaction via bank transfer or Paypal.

 

Pay Pal

PayPal is a safer, faster, more secure way to pay online as alternative method to the credit card. Your financial details are never shared, safeguarding your bank, credit or debit card details.

You can set up your free PayPal account, confirm the e-mail and register your bank account, credit card or debit card with PayPal, or do the same thing without a registration.

 

Bank Transfer

WWW.DEMONOCCHIALI.IT accepts wire transfers as alternative payment.

We will not ship out your order until the bank transfer has reached our bank account and as soon as the merchandise will be available in our warehouse.

We remind our customers which use this method of payment that accrued from 4 (Four) working days for Italy and 6 (Six) working days for foreign Countries, in case the wire transfer has not reached our bank account,We reserves the right to rescind the order.

We remind you to address your Bank Transfer to:

 

BIG LINE S.A.S. di GRAZIANI LORENZO

BANCA ALTO VICENTINO AG. THIENE

EUR IBAN

IT 40 N 08669 60790 001000952649

BIC: CCRTIT2TF01

 

2 - VAT exemption and Import Fees

2.1 Price for customers of the European Community

Product prices that are published on the website WWW.DEMONOCCHIALI.IT reflect the actual retail price of the goods and are marked VAT included.

 

2.2 Price for all other customers (non-European Community)

Product prices that are published on the website WWW.DEMONOCCHIALI.IT reflect the actual retail price of the goods VAT included. The total amount of the order will be automatically calculated online less the Italian value added tax. The final invoice will reflect this tax exemption.

 

2.3 Import/Export fees

Shipments destined outside the European Community are exempt from Italian Value Added Tax but they are subject to import fees (DDU DELIVERY DUTIES UNPAID) based on the client's home country regulations.

Payment of these DDU fees is the sole competence and responsibility of the client.

Product prices that are published on the website WWW.DEMONOCCHIALI.IT reflect the actual retail price of the goods VAT included. However, the system will automatically take off the VAT tax on the payment page and will show you the nett price. (Import/Export fees are not included and charged to the customer).

 

3 - Delivery & Shipping information

3.1 Shipment fees – Italy

Shipments are made in Italy by GLS delivery service.

Shipping Costs are calculable through the module provided on the payment page and below.

Delivery times depends on geographical locations. Usually all items shipped in Italy will arrive at the client address within one or two business days from the time it leaves the warehouse.

For what the shipping in Europe concerns, the items will reach the destination within 48/72 hours (except public holidays).

For what the shipping in Extra EEC Country concerns, the items will arrive at the shipping address within 2/6 working days.

Anyway, shipping time are indicative and subject to fluctuation.

ITALY SHIPPING COSTS:

  • ITALY                                  (Excluded Livigno)                                                                     € 3,99
  • ITALY 2                              Venice and Isole Minori (Excluded Livigno)                               € 20,00

 

EUROPE SHIPPING COSTS:

  • AUSTRIA                                                                                                                             € 10,00
  • BELGIUM                                                                                                                           € 10,00
  • BULGARIA                                                                                                                          € 21,00
  • CROATIA                                                                                                                            € 19,00
  • CIPRO                                                                                                                                 € 44,00
  • DENMARK                                                                                                                         € 15,00
  • ESTONIA                                                                                                                            € 23,00
  • FINLAND                                                                                                                           € 36,00
  • FRANCE                                                                                                                             € 15,00
  • FRANCE 2                         (Corsica)                                                                                   € 82,00
  • GERMANY                                                                                                                         € 10,00
  • GREAT BRITAIN           (England and Wales)                                                                  € 16,00
  • GREAT BRITAIN 2       (British Isles – Scotland – Northen Ireland)                                 € 52,00
  • GREECE                                                                                                                              € 19,00
  • GREECE 2                            (Islands)                                                                                 € 71,00
  • IRELAND                                                                                                                            € 28,00
  • LATVIA                                                                                                                                € 23,00
  • LITHUANIA                                                                                                                       € 23,00
  • LUXEMBOURG                                                                                                                 € 11,00
  • MALTA                                                                                                                                 € 29,00
  • NETHERLANDS                                                                                                               € 12,00
  • POLAND                                                                                                                            € 19,00
  • PORTUGAL                   (Excluded Madeira – Azzorre)                                                   € 22,00
  • SLOVAKIA                                                                                                                          € 25,00
  • REP. CZECH                                                                                                                       € 19,00
  • ROMANIA                                                                                                                          € 22,00
  • SLOVENIA                                                                                                                         € 14,00
  • SPAIN             (Excluded Canarie Islands – Andorra – Gibilterra – Ceuta – Melilla)        € 18,00
  • SPAIN 2                          (Balearic Islands )                                                                        € 46,00
  • SWEDEN                                                                                                                            € 22,00
  • HUNGARY                                                                                                                          € 16,00

 

 

3.2 Shipment Date

Orders are shipped from WWW.DEMONOCCHIALI.IT, BigLine S.a.s, from Monday to Friday until 14:30 p.m, except public holidays. Orders placed on weekends (from Friday evening until Sunday night) will be processed on Monday and Tuesday.

 

3.3 Items in stock: prompt shipment

We wish to remind our customers that the order must receive a final check by the bank, this means that our bank will then contact your bank to verify your details before proceeding with the shipment.

This verification could lead to delay in sending your first order.

 

3.4 Order Update

If the product is no longer available, WWW.DEMONOCCHIALI.IT will inform the Customer by e-mail about the impossibility to supply the requested service.

The Customer is entitled to a refund of the amount paid, that will be credited as soon as possible.

 

3.5 Shipment tracking

Upon shipping the order, WWW.DEMONOCCHIALI.IT send its customers an e-mail containing the tracking number provided by GLS. Customers can follow the status of their order directly by entering the site http://www.gls-italy.com. The web page displayed will show exact and up-to-date product tracking of your shipment.

 

3.6 Authorized shipment delivery

Upon delivery, clients are asked to carefully inspect the package before placing a signature for the receipt of the merchandise. DEMON boxes are brown or white carefully taped with scotch-tape.

If, for any reason, the box looks tampered or the official adhesive tape is not intact, clients should sign for the package as "Good unchecked" or to refuse delivery. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered, clients are asked to immediately report the accident to WWW.DEMONOCCHIALI.IT by sending a email to info@demonocchiali.it within 5 days.

If for any reason the shipment can not be successfully delivered to the address provided by the client in the commercial contract, the package is likely to be returned to sender and the expenses will be charged at the client. These amounts will be deducted from any refund due to the client by WWW.DEMONOCCHIALI.IT.

 

3.7 Storage shipment and awaiting delivery

If for any reason the shipment is not delivered, after the third attempt of delivery, GLS will automatically send the sender (WWW.DEMONOCCHIALI.IT) a Storage Report, giving the reason for the non-delivery and a request for instructions for the good’s release.

Customers can receive information about Storage Report and status of the order directly on www.gls-italy.com.

After a storage period of maximum 15 days at the closest UPS branch, and in the absence of other instruction, the good will be returned to the sender. WWW.DEMONOCCHIALI.IT reserves the right to request the return of the items after 3 (three) working days, in the absence of customer’s ordering.

We remind to our customers that the opening for a Storage Report  for every shipment done, in addition to the cost of a possible redelivery are responsibility of the client. The cost is near € 11,00.

 

3.8 Shipment documents

As per International Laws regulating Commerce and Trade of imports and exports all WWW.DEMONOCCHIALI.IT orders are shipped out of BigLine S.a.s. in Zanè, Italy, with an official invoice declaring the exact total of merchandise purchased in Euro.

It is illegal to declare lower values or to request the items as gifts.

 

4 - Returned e refund Policy

 

4.1 How to return: 

WWW.DEMONOCCHIALI.IT has created a very easy return procedure in order to make your online shopping experience pleasant, even when you are not fully satisfied with your purchase.

You can return any item purchased on WWW.DEMONOCCHIALI.IT within 10 working days from the delivery date. Here’s how:

1)Make sure the items are in the same condition you received them in.

2)Make sure that also the RED safety drawstring is still attached. We will not refund items who return without the RED safety drawstring ATTACHED.

If you prefer, you can also use a different courier service from GLS. In this case, return shipping will be at your own expense and responsibility.

Your return will be accepted within 3 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, WWW.DEMONOCCHIALI.IT will not be able to issue the refund and the package will be sent back to you.

WWW.DEMONOCCHIALI.IT reserves the right to inspect returned merchandise and assess re-stocking fees depending on the state of the returned merchandise.

WWW.DEMONOCCHIALI.IT reserves the right to request photographic support for returns if necessary for the evaluation of return process.

 

5 – COUPON AND DISCOUNT

5.1 Other promotions

We reserve the right to make discounts or to send promotional coupons, according to what will be written and communicated in WWW.DEMONOCCHIALI.IT.

 

6 - Website policy

6.1 Items and pictures online

WWW.DEMONOCCHIALI.IT and BigLine S.a.s. declines every responsibility that, due to a particular configuration of a client's computer or to malfunction, the colours of the products visualized on the web site could appear to be slightly different from the original.

Images on WWW.DEMONOCCHIALI.IT belong to BigLine S.a.s.

Any unauthorized use of these images without the express written consent of BigLine S.a.s. is forbidden and will be persecuted by law.

For more information please contact: info@demonocchiali.it

 

6.2 Items

Items featured on WWW.DEMONOCCHIALI.IT web site reflect the actual availability of the item colour. The site is linked to all the holdings of BigLine S.a.s., including all warehouses.

Once the order is processed, WWW.DEMONOCCHIALI.IT Orders Department reserves the right to re-confirm the availability of the merchandise, verify the transaction's validity and check the client's record with WWW.DEMONOCCHIALI.IT. Clients will be informed by WWW.DEMONOCCHIALI.IT.

Orders Department if for any reason the item(s) ordered is not available or if the order cannot be processed as per client's request.

 

6.3 Terms and Condition

This notice contains the terms and legal conditions that govern the web site WWW.DEMONOCCHIALI.IT.

Users of WWW.DEMONOCCHIALI.IT accept and agree to respect all the conditions included in this declaration.

If users do not accept these terms, WWW.DEMONOCCHIALI.IT reserves the right to ask the users to refrain from using the WWW.DEMONOCCHIALI.IT website.

The access and the use of the web site WWW.DEMONOCCHIALI.IT are for personal use only.

The visualization of WWW.DEMONOCCHIALI.IT web site provides clients with product information and the possibility to purchase merchandise.

 

6.4 Property/Copyright & Trademark

BigLine S.a.s. is the owner of the web site WWW.DEMONOCCHIALI.IT and all its contents. This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts. The material included in the web site WWW.DEMONOCCHIALI.IT is protected by copyright.

Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from BigLine S.a.s.

BigLine S.a.s. does not allow the use of the web site's contents or the trademarks for any other purpose than what is written above.

 

6.5 Commercial policy

BigLine S.a.s. reserves the right to decline an order in the event that their own bank does not receive verification from the Client's bank. It is at the sole discretion of BigLine S.a.s. to reserve the right to decline to process an order and/or offer service to anyone at anytime.

 

6.6 Final customer

Client Requirements

To place orders at WWW.DEMONOCCHIALI.IT clients must:

- Be 18 years or older.

- Be eligible and competent to enter legally binding contracts.

- Have a valid POP e-mail address.

- Have a valid Credit Card for authorization and payment: Visa, MasterCard, American Express.

 

6.7 Decline of responsibility

  • BigLine S.a.s:
  • publishes information on its website WWW.DEMONOCCHIALI.IT in order to provide a service to users, but declines every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once brought to attention, BigLine S.a.s. will execute immediate correction.
  • also reserves the right to make corrections and changes to the web site when necessary without giving prior notice.
  • does not offer any guaranty that the information published on its own web site, is in conformity with the laws of the user's competent jurisdiction.
  • declines any responsibility from eventual problems, damages, viruses or risks that the user may incur during the use of the web site.
  • web site WWW.DEMONOCCHIALI.IT is a protected site according to international Internet standards which, if used correctly, users can be reassured not to encounter viruses
  • declines any responsibility from eventual faulty operations of the web site due to the deactivation of "cookies" in the user's browser.
  • reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice. 
Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.

 

6.8 Italian Law

The WWW.DEMONOCCHIALI.IT web site, in adhering to Italian law and in particular to the Court of Vicenza, states:

"Entering this web site the user agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the web site WWW.DEMONOCCHIALI.IT. The user also agree to submit exclusively to the competent Court of Vicenza for the questions above. BigLine S.a.s. does not guarantee in any way that material present on the web site can be appropriate or of possible use in other countries and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws."

 

ASSISTANCE:

For full assistance please write to our email: info@demonocchiali.it